Refund policy

We do not accept returns or exchanges of products for reasons of customer convenience.

However, if the product is damaged or defective, or if the item received differs from what was ordered due to an error on our part, we will accept returns and exchanges. After confirmation by our store, we will exchange the item for a non-defective or correct item.

A 7-day return policy applies. This means you have 7 days after receiving the product to request a return.

To be eligible for a return, the product must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

To start a return, please contact us at sakechoice@localnexus.jp.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items returned to us without first requesting a return will not be accepted.

If you have any questions about returns, please feel free to contact us at any time at sakechoice@localnexus.jp.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 10 business days have passed since we approved your return, please contact us at sakechoice@localnexus.jp.